Refund policy
Effective Date: January 1, 2022
Welcome to Everclip. Your satisfaction is our highest priority. We take pride in providing premium-quality hair accessories that combine beauty, comfort, and durability. If your purchase doesn't fully meet your expectations, we're here to make the return process simple and stress-free.
By placing an order with Everclip, you agree to the following Return & Refund Policy.
1. 30-Day Free Return Guarantee
We proudly offer free returns and full refunds within 30 days of receiving your order.
If you are not completely satisfied with your purchase for any reason, you may request a return within 30 calendar days after delivery.
2. Eligibility
To qualify for a return:
- The request must be submitted within 30 days of delivery.
- Items should be in their original condition whenever possible.
- Products should not show excessive wear, intentional damage, or misuse.
- Original packaging is appreciated but not mandatory.
3. Free Return Shipping
Everclip covers the cost of return shipping for eligible returns.
Once your return request has been approved, our support team will provide detailed return instructions.
4. Non-Returnable Items
For hygiene and safety reasons, returns may not be accepted for:
- Personalized or custom-made products
- Items intentionally damaged after delivery
- Products showing excessive misuse
- Gift cards (if applicable)
If a product arrives damaged or defective, please contact us immediately.
5. Damaged, Incorrect or Defective Orders
Please inspect your package upon arrival.
If your order:
- arrives damaged,
- contains the wrong item,
- has missing products,
- or includes manufacturing defects,
please contact us within 7 days of delivery.
Include:
- Order number
- Description of the issue
- Clear photographs
We will promptly provide a replacement or full refund.
6. Order Cancellation
Orders may be canceled before shipment.
If your order has not entered fulfillment, you will receive a full refund.
Once shipped, the order must follow our normal return process.
7. Refund Process
After we receive and inspect your returned package:
- Refund approval typically occurs within 2–5 business days.
- Refunds are issued to the original payment method.
- Your bank or payment provider may require additional processing time.
8. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still require assistance, please email us.
9. Exchanges
If you received a defective or incorrect item, we'll gladly replace it at no additional cost.
10. Gifts
If the product was marked as a gift, replacement or store credit may be offered where applicable.
11. International Returns
We proudly serve customers worldwide.
Eligible international returns are also covered under our free return policy.
12. Contact
Everclip
1439 Sainte-Catherine St. West
Montreal, QC H3G 1S6
Canada
Email: support@Everclip.store
Phone: (416) 555-0138